// SERVICE: MANAGED OBSERVABILITY
Your observability partner in day-to-day operations
Advisory as a subscription, platform operations where they pay off: we keep your observability sharp – with regular reviews, direct senior access and a configuration documented as code instead of in people’s heads. Your monitoring no longer depends on any single person – neither one of ours nor one of yours.
- Trusted advisor: fixed office hours and a monthly review – alert hygiene, cost drift, dashboard relevance
- Platform maintenance as code: alerts, dashboards and pipelines versioned – every change traceable
- Platform operations optional: for self-hosted observability stacks, with contractually fixed response times
- Success guarantee: the agreed service commitments are in the contract – if we miss them, our fee is reduced significantly
First step: a short, free intro call – directly with a senior consultant, no sales chain. No strings attached – you decide afterwards.
What we deliberately are not: your application operations team. Your systems are run by your teams – we make sure they can see what they need to see. Our responsibility is the observability layer: the platform, its rules and its costs.
// THREE TIERS
As much care as your situation needs
Trusted Advisor
The core of the package: direct access to a senior consultant with fixed office hours, a monthly review of your alerts, costs and dashboards, guidance on platform changes – and once a year, renewal advice before you sign.
Platform maintenance
We keep the configuration sharp: adjusting alert rules when your architecture changes, decluttering dashboards, steering collector pipelines and consumption – all as code, every change traceable through review.
Platform operations (optional)
For self-hosted observability stacks – Mimir, Loki and Tempo clusters, Elastic, collector fleets – we take on operations: upgrades, capacity, availability. With response times for the platform, contractually fixed.
// PREDICTABLE
What lands on the table every month
A monthly package is only predictable when both sides know what it contains:
Your monthly deliverables
- Review meeting with findings: what has changed in alerts, costs and coverage
- Implemented configuration changes – versioned and traceable
- Answers instead of a ticket loop: expert questions go directly to the senior who knows your platform
How we start
- Inventory: platform, alerts and access are captured and secured as code
- Takeover: responsibilities, service hours and escalation paths are written into the contract
- Operating rhythm: fixed review and office-hour appointments from the first month
// FAQ
Frequently asked questions about ongoing care
The service commitments – response times, review cadence, agreed maintenance work – are in the contract in measurable form. If we miss them, our fee is reduced significantly; you know the terms before the package starts.
No, deliberately not. We operate and maintain the observability layer – platform, rules, costs. Running your applications stays with your teams; that is exactly what we make visible for them.
From business hours to extended windows for critical observability platforms – we agree the tier based on your situation, and it is in the contract with response times, not left to discretion.
It is a predictable monthly package: scope and term are set out transparently in the contract, and the tiers can be adapted to your situation – for instance when more or less care makes sense after a migration.
It is yours: the entire configuration lives as versioned code in your repositories, every change is documented. An exit is a handover, not a fresh start.
Let's talk about your ongoing care
Whether after a project with us or for an existing platform: in a free intro call we clarify which tier fits your situation. With a success guarantee on the agreed service commitments.
First step: a short, free intro call – directly with a senior consultant, no sales chain. No strings attached – you decide afterwards.